Explore offerings Overview
SNL Customer Self-Service
Your business with SNL. Connected.
Shared visibility and structured requests for turnkey and tolling relationships: your orders, products, inventory and invoices, and your requests to SNL, in one secure workspace.
Existing customers: ask your SNL contact to activate access for your team.
- See what’s happening. Current orders, products, inventory and invoices for your account.
- Start the next step. Order, material and supplier requests, sent with product context.
- Track the response. Status, SNL’s questions and your replies, kept in one place.
Customer offerings
Explore what your team can see and start.
Fewer routine status inquiries, less re-entry between email and spreadsheets, and one shared view for your operations, product and finance teams.
- Orders & Repeat OrdersFollow order progress, and send repeat-order requests for SNL review.Available
- Products & BOMsYour products, their current BOM components and verified SKUs.Available
- Inventory On HandWhat SNL holds for your business, with its refresh time.Available
- AR & InvoicesInvoices, open balances and aging for your finance team.Available
- SKU & Supplier RequestsMaterial, replacement, alternate and supplier proposals with context.Participating customers
- Bulk SubmissionsRepeat orders or a product list from one validated CSV file.Available
- Turnkey & TollingHow the offerings support turnkey, tolling and hybrid relationships.Guide
- IntegrationsConnecting your systems with SNL data and requests.Planned capability
- Available Delivered, and enabled for your account as your relationship requires.
- Participating customers Delivered, and currently available to participating SNL customers.
- Planned capability On the roadmap; not available yet.
How it works
See. Request. Follow through.
- 1
See
Find current operational and financial information for your account, without asking for a report.
- 2
Request
Start an eligible order, material or supplier request, with the product and item context attached.
- 3
Follow through
Track status, answer SNL’s questions and see the next step, without rebuilding the story in email.
Get started
Two ways in.
Existing SNL customer
Sign in to the customer portal. To add colleagues or change what your team can use, ask your SNL contact to activate or tailor access.
Open Customer PortalNew product or new customer inquiry
Tell SNL about the capsule, powder or liquid product you want to bring to market. No customer login is required, and the SNL team follows up on every request.
Start a New Product Request